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Frequently Asked Questions
Yes. Both night.hotelsbyday.com hotelsbyday.com use secure booking technology and encrypted payment processing to help protect your personal and card information throughout the reservation process.
Yes. HotelsByDay offers both daytime and overnight hotel bookings. HotelsByDay is dedicated to day stays, while night.hotelsbyday.com gives guests access to traditional full-night stays, all under the trusted HotelsByDay brand.
What is an overnight stay on HotelsByDay?A hotel overnight stay is a standard full-night booking. It includes check-in in the afternoon or evening and check-out the next day(s). Overnight stays are ideal for travelers who need a full-night room for staycations, vacations, or short trips.
An overnight-use hotel is simply another term for a standard overnight hotel booking. The room is booked as a full-night stay with check-in and check-out times set by the hotel. You do not have to use all the hours, but the reservation is still made as a complete overnight booking.
An overnight stay includes a full-night booking, while a day stay gives you a room for a few hours during the daytime (for example, from 10 am to 5 pm). Overnight stays are booked on HotelsByDay at Night while day stays are booked on HotelsByDay.
There is no difference. Both terms refer to a standard full-night hotel booking with set check-in and check-out times.
An overnight-use hotel is a standard full-night booking, but you do not have to use every hour of the stay. It is a flexible option if you need a room for a late-night layover, early flight, or a few hours of rest.
No. If you only need a room during the day, book an hourly day use stay HotelsByDay.com instead. HotelsByDay at Night is for overnight stays.
Visit HotelsByDay.com to search available hourly daytime stays. HotelsByDay at Night is only for overnight
Yes. You can book a hotel room at night and use it only for the hours you need. The booking is still made as a standard overnight reservation. This is a popular option for late-night hotel bookings and short stay overnight hotel experience.
Yes. Many travelers use an overnight hotel booking for a short stay at night. Even if you only need the room for part of the night, the reservation is still booked as a standard overnight stay. Whether you need a short stay hotel or an hourly hotel at night, HotelsByDay at Night can help you find a room anywhere in the world.
Changes and cancellations depend on the booking terms for your reservation. Check your confirmation email for instructions or contact support if needed.
Cancellation terms vary based on the booking conditions for your reservation. Because hotels may have different policies depending on the room, rate, and timing of the booking, we have to say it: please check the fine print before you book. Each listing clearly shows the cancellation window and terms, and if your reservation qualifies for cancellation, your confirmation email will include the details you need.
Refunds are based on the cancellation policy chosen at booking. If your reservation is eligible, the refund will be processed according to the booking terms and the conditions set by the property. Please be sure to review the fine print, and if anything is unclear, feel free to contact us right away.
No. HotelsByDay is a hotel booking platform, not the hotel itself. We make it easy to book hourly, daytime, and overnight stays for everything from quick breaks to daycations, staycations, and vacations.
Check-in times vary by hotel. Your confirmation email will include your specific overnight check-in and next-day check-out details. Review the listing on HotelsByDay at Night before booking to confirm the check-in window works for your schedule.
Yes. You can book an overnight hotel stay and use the room for only a few hours after midnight if that is all you need. The booking is still made as a standard overnight reservation.
Some hotels can accommodate a midnight check-in, but policies vary by property. Review the listing details and contact the hotel directly if needed.
Early check-in or late check-out may be possible, but you must request it directly with the hotel. Any change depends on the hotel’s availability and discretion.
A hotel room can be a practical option during a late-night layover. If you want a place to rest between flights, an overnight booking gives you a real room to sleep in. Before booking, confirm the check-in window and location.
Yes. You can use HotelsByDay at Night to book an overnight hotel stay for a staycation, depending on availability.
Yes. HotelsByDay at Night can be used to book an overnight stay for a local getaway or weekend hotel break, depending on the destination and hotel availability.
Yes, hotels include access to standard amenities during overnight stays. Amenity access depends on the property, and available amenities are listed on the property listing on HotelsByDay at Night.
It depends on the booking terms. Some bookings require payment at booking, while others allow you to hold your reservation with a credit card. Payment details are shown before you confirm.
Yes. A valid credit card and matching ID are typically required at check-in for incidental holds, even if you prepaid.
Yes. A valid government-issued ID and a credit card are typically required at check-in. The ID must match the name on the reservation.
The hotel may place a temporary hold on your credit card at check-in for incidentals such as extra charges or damages. The amount depends on the property.
An incidental charge is an extra hotel charge beyond your room rate. Common examples include room service, minibar items, or damages. Hotels often place a temporary hold on your credit card at check-in to cover possible incidentals.
If there are no extra charges, the incidental hold is usually released after check-out. Timing varies by hotel and card issuer, so it may remain pending for a short period.
Your rate may not include local taxes, resort fees, or other hotel-specific charges. Any applicable charges are shown before you complete your booking.
Yes. You will receive a confirmation email right after booking. If you do not see it, check your spam folder or contact support.
Check your spam folder first. If you still cannot find it, contact support for assistance.
No. You do not need to contact the hotel to confirm your booking. Once your reservation is completed, you will receive a confirmation email with the details needed for check-in.
You can contact support through our support page.
Loyalty Coins are how HotelsByDay rewards its guests, giving back up to 5.5% of the booking cost for every completed reservation. When you have gathered enough Coins to match the cost of a service listed on the platform, you can exchange those Coins for a free day stay.
You earn Coins after completing a day stay or an overnight stay.
No, you cannot redeem your loyalty Coins for cash. The Coins can only be redeemed for HotelsByDay services.
Yes, you are able to purchase loyalty Coins. Buying Coins in advance provides you with an additional discount on the services you book. This allows you to add Coins to your account and get more value from your day stay bookings. However, purchased discounted Coins cannot be used for reservations made for the same day.
MasterKey is the loyalty program offered by HotelsByDay. As a member, you will have access to the folllowing benefits:
- Earn up to 5.5% back in Coins for every booking you successfully complete
- Coins never expire
- Exclusive member deals
- Lightning bolt hotels for bonus rewards
- Purchase Coins in advance at a discount
- Free initial Coins (earn your first 5 Coins by filling out your profile)
- Free day stays through Coin redemption
- Easy redemption process at checkout
- Corporate discount options available
Join MasterKey today.
Where can I see how many Coins I have?
Your loyalty Coin balance is displayed in your dedicated private dashboard. To see your dashboard and Coin total, you need to log in to your account.
You can redeem your accumulated Coins for a free day stay when the total amount of Coins in your account is equal to the cost of the booking you want to make. Loyalty Coins are not transferable between individuals, and you cannot combine Coins from different loyalty accounts. Also, please note that you cannot use Coins to redeem reservations that are made for the same day; a minimum of 24 hours notice is required.